Scroll down and locate your OneDrive credentials (OneDrive Cached Credential).Navigate to User Accounts, and select the Credential Manager.Exit OneDrive completely, and go to Control Panel.If the login problem occurred shortly after changing your password, this method should fix it. Clear Your Credentialsĭelete all the OneDrive credentials stored by the Credential Manager and check the results. If the problem persists, reinstall your browser or switch to a different web browser.
Next, go to Help and select About to check for updates. Then, go to Extensions and manually disable all your browser extensions.
If the log-in issue persists, select All time under Time range. Then clear your cache, cookies, and temporary files from the last four weeks. Don’t forget to update your browser as well.įor example, if you’re using a Chromium-based browser, click on More options (the three dots), go to History, and select Clear browsing data. Clear your cache, temporary files, and cookies, and then disable your extensions. If you can’t log in to your OneDrive account via the web app, make sure your browser is not the culprit. Wait until the company has fixed the glitch. Additionally, go to the Office portal, and check if Microsoft has already acknowledged the login problem.If the login issues affect your OneDrive app, go to and check if you can log in to the web app.For more information on installing Office 365, visit our Office 365 Training and Resource page. Or, click to install Microsoft's Office 365 BusinessPro Suite Installer.
*If OneDrive is not installed on your computer, please update to the latest version of Office 365 by visiting. If you're not signed in to OneDrive with any account, start OneDrive to connect a work or school account.Įnter your work or school account and then select Sign in to set up your account. Whenever you’re online, any changes that you or others make will sync automatically. You can work with your synced files directly in File Explorer and access your files even when you’re offline. By using OneDrive, you are provisioned 5TB of storage. The OneDrive app lets you view and share OneDrive files, folders, and documents with campus partners. Microsoft OneDrive keeps files backed up, protected with 2FA, synced, and accessible on all your devices, allowing you and your team to collaborate at any given time.
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